About
CivicResolve
CivicResolve is a portfolio demonstration of a government complaint desk: citizens report public-service issues, and staff handle them through a controlled workflow with audit history and SLA monitoring.
How it works
Submit
Describe the issue, choose a category, and attach evidence. The system routes it to the responsible department.
Track
Follow status changes against an SLA deadline. Anyone with the complaint number can see a public summary.
Resolve
Officers investigate, managers assign work, and citizens can accept or reopen a resolution.
Who uses it
- Citizens
- Submit and follow their own complaints.
- Officers
- Work assigned cases and post updates.
- Managers
- Assign work and watch department SLA.
- Admins
- Manage users, categories, and audit logs.